Exchange & Store Credit Policy
At Swift Quartz Jewellers, we stand behind every piece we sell. We offer exchanges and in-store credit — no cash refunds.
Online purchases — 14 days
Items purchased online may be returned within 14 days of delivery for your choice of an exchange or in-store credit.
In-store purchases — 7 days
Items purchased at any of our Winnipeg locations may be brought back within 7 days of purchase for your choice of an exchange or in-store credit.
Conditions
- Items must be unworn and in original condition, with original packaging.
- Proof of purchase (order confirmation or receipt) is required.
How to exchange
Bring your item to any of our four Winnipeg locations — Outlet Collection Winnipeg, McIvor Mall, St Mary's Road, or Garden City Shopping Centre. For online orders, you can also contact us at info@swiftquartz.com or (204) 255-8210 to arrange a mail-in exchange.
Exclusions
- Custom and made-to-order pieces (including custom rings and engraved items) are final sale.
- Special orders and resized items are final sale.
- Earrings cannot be exchanged for hygiene reasons.
- Gift cards are non-refundable.
Repairs & warranty service
Every piece we sell is backed by our in-house workshop. If something isn't right, visit any location — our certified technicians will take care of you.